Ordering & MOQ
Clear rules, fewer surprises. Here’s how wholesale ordering works from minimum quantities to order changes.
MOQ depends on the product category and size run. You’ll see the MOQ on the product page or at checkout before placing the order. If you’re building a mixed order, we’ll guide you on how items can be combined to meet MOQ.
Yes — most styles can be mixed across sizes and select colors. If any item has a fixed ratio or pack requirement, it will be mentioned on the product page.
If the order hasn’t been processed/packed yet, we can usually help. Please contact us as soon as possible with your order number. Once packing or dispatch starts, changes may not be possible.
Pricing & Payment
Wholesale pricing should be simple: transparent rates, clear payment options, and predictable billing.
Tax display can vary by customer type and shipping location. Your final invoice at checkout will show the exact tax breakdown before you pay.
We support common online payment methods available at checkout. For larger orders, we can also guide you through a bank transfer option—just reach out with your requirements.
Yes — volume pricing may apply on select items or large cart values. If you’re planning a recurring bulk purchase, contact us and we’ll suggest the best pricing structure for your order size.
Shipping & Delivery
From packing timelines to tracking—here’s what happens after you place a wholesale order.
Dispatch timelines depend on order size and stock availability. Once your order is confirmed, you’ll receive updates as it moves through processing and dispatch.
Yes. Once shipped, you’ll receive tracking information (when provided by the carrier) so you can monitor delivery progress.
If international shipping is available for your destination, it will show as an option during checkout. For special routes or large cartons, contact us for the best shipping solution.
Returns & Claims
Wholesale issues happen sometimes. Here’s how to report a problem quickly and get it resolved.
Please contact us with your order number and clear photos of the issue. We’ll verify and guide you on the next steps (replacement, credit note, or resolution as per policy).
Yes. For the fastest resolution, report any issues soon after delivery. If your policy page specifies a claim window, that will apply.
Wholesale returns depend on the product type and reason for return. Please refer to the Returns & Exchanges policy page, or contact us with your order details and we’ll confirm eligibility.
Account & Compliance
Wholesale purchasing often needs business details. This section covers accounts, invoices, and documentation.
Creating an account is recommended so you can track orders, manage reorders faster, and keep billing/shipping details saved. If guest checkout is available, you’ll still be asked for key details for invoicing.
Yes. A tax invoice is provided based on the details you enter at checkout. Please ensure your business name, GST/VAT (if applicable), and address are correct.
You can update addresses from your account profile, or during checkout before placing the order. If an order is already placed, contact us quickly to request a change (before dispatch).
Products & Stock
Find quick answers about stock availability, restocks, and product details.
We do our best to keep inventory accurate. If an item becomes unavailable after you order, we’ll contact you with options (substitution, partial fulfillment, or refund/credit as applicable).
Some styles are seasonal and may not return, while core styles are often restocked. If you want to plan ahead, contact us with the product name/sku and we’ll advise the expected availability.
If private label/custom branding is available, we can discuss options like custom tags, packaging, or bulk manufacturing. Share your requirements via the contact page and we’ll get back with feasibility and timelines.
