Policy
Returns & Exchanges
A clear, simple policy for wholesale orders — so you can buy with confidence.
Keep your order number handy when you reach out.
Minimal. Transparent. Fast.
We’ll guide you through the next step and keep you updated until it’s closed.
Quick summary
Everything you need
at a glance
Request window
Share your return/exchange request within the approved timeframe from delivery. If you’re unsure, message us with your order number and we’ll confirm eligibility.
Item condition
Items must be unused, unwashed, and in original condition with tags/packaging intact. Please include all pieces that came with the set.
Resolution time
Once your parcel is received and checked, we process the approved resolution (refund / exchange / credit note) as quickly as possible.
How it works (in 4 calm steps)
No back-and-forth — just a clear flow from request to resolution.
1
Request
Contact us with your order number, reason, and photos (if applicable).
2
Approval
We confirm eligibility and share next steps (exchange option, pickup, address, etc.).
3
Pack & send
Pack safely in original packaging where possible and dispatch as instructed.
4
Resolution
After inspection, we complete the refund / exchange / credit note as approved.
Return vs Exchange
Choose what fits best — we’ll confirm the best option once we review your request.
Return
Best when you want to close the order line and settle the amount.
Request a return- Eligibility confirmed after review
- Inspection after parcel received
- Resolution: refund / credit note
- Updates shared by support
Exchange
Best when you need the same item in a different size/color or a replacement piece.
Request an exchange- Subject to stock availability
- May require return pickup/dispatch
- Tracking shared once dispatched
- Fast support coordination
FAQ
Quick answers to the questions we get most often.
For anything specific to your order, the fastest route is to message us with your order number.
Wholesale orders are handled case-by-case based on the product category and order condition. Share your order number and reason — we’ll confirm the options available for your order.
Please contact us as soon as possible with clear photos (and a short unboxing video if available). We’ll prioritize the fastest resolution after verification.
It depends on the reason for the return/exchange (defect, mismatch, or preference). Once we review your request, we’ll confirm the return method and any shipping charges (if applicable).
Our team shares updates during each stage (approval, pickup/dispatch instructions, and final resolution). If you’re following up, just reply on the same message thread with your order number.
Ready to start a request?
Message us with your order number and a short note on what you need (return or exchange). We’ll take it from there.