Accepted payment methods
We offer multiple ways to pay for your wholesale orders. Availability may vary by country and order value.
Common options include:
- Debit/Credit card (subject to gateway availability)
- Bank transfer / wire transfer (invoice-based)
- UPI / domestic transfer methods (where supported)
If a method is not visible at checkout, it may be temporarily unavailable or restricted based on your location or order type.
Wholesale order requirements
Because wholesale orders involve bulk quantities and made-to-order workflows, we may confirm details before final processing.
- Minimum order quantity/value: as displayed on the product page or quotation.
- Order confirmation: we may contact you to confirm sizes, colors, packaging, and delivery timelines.
- Proforma invoice: for bank transfers, we typically issue a proforma invoice with payment instructions.
Production or dispatch may begin only after payment is received (unless a separate credit agreement is in place).
Payment terms & due dates
Your payment timing depends on the order type and the method you choose.
- Online checkout payments: due immediately at checkout to confirm the order.
- Bank transfer payments: due as per the invoice/proforma invoice. Orders are confirmed once funds clear.
- Partial payments / advance: if agreed, the balance must be paid before dispatch (unless stated otherwise in writing).
If payment is not received by the due date, the order may be put on hold or cancelled, and reserved stock or production slots may be released.
Billing details, taxes & invoices
Accurate billing details help us generate correct invoices and speed up dispatch.
- Billing information: please ensure your company name, address, and tax details (if applicable) are correct.
- Taxes: taxes are applied as per local regulations and the shipping destination.
- Invoice timing: invoices are typically issued after payment confirmation and/or order confirmation.
If you need any specific invoice format or additional details (PO number, VAT/GST, etc.), share it during checkout notes or by contacting us.
Failed or declined payments
If your payment fails, your order may not be confirmed.
Common reasons include:
- Incorrect card details or insufficient funds
- Bank security checks or international payment restrictions
- Gateway downtime or session timeout
You can try again using a different method, or contact your bank for approval. If you see an authorization/hold, it may be released automatically by your bank within a few days.
Refunds, cancellations & chargebacks
Refund eligibility depends on the order status and whether the items are made-to-order or already dispatched.
- Cancellations: possible only before production/dispatch (subject to confirmation).
- Refund method: refunds are processed back to the original payment method whenever possible.
- Processing time: refunds may take additional time to reflect depending on banks and payment providers.
- Chargebacks: if a chargeback is filed, the order may be paused until the dispute is resolved.
For detailed conditions, please refer to our Returns & Exchanges policy page (if applicable) or contact us with your order number.
Payment security
We take payment security seriously. Card payments (where available) are handled by trusted payment providers and protected with industry-standard security measures.
- We do not store full card details on our servers.
- Additional verification (OTP/3D Secure) may be required.
- If we detect unusual activity, we may request extra verification before processing.
Need help with a payment?
Share your order number (or proforma invoice number) and we’ll help quickly.